Restaurant owners and operators can now track customer satisfaction in real time thanks to Bahamian Entrepreneur and restaurateur Frederick Lightbourn, with a new software called Original Review.
How it started:
“After 30 years operating and owning restaurants in Nassau, Bahamas, Frederick Lightbourn knew this age-old adage to be true. He knew that his customers loved his restaurant and could provide him valuable insight and word of mouth referrals…”
“Restaurant customers would come and go, often complimenting the food and the service on their way out. For Frederick, that was not enough; he wanted to capture the customer experience more reliably and more permanently. There were online review sites, but none guaranteed the accuracy and volume of reviews that would provide him with the feedback and "word of mouth" he desired. In 2010, as Frederick stood watching happy customers walk in and out of his restaurant, "the Poop Deck", he knew there had to be a better way to capture the satisfaction these customers were feeling and put it to work.”
“Original Review stands alone as the only in-restaurant review technology to provide real-time operational feedback, as well as consumer-facing reviews.” More…
Here's to tremendous success for Frederick and his team.
