by Jerome Pinder
On Monday November 15th, Mr. Davis had a letter published in The Tribune expressing his disgust with Cable Bahamas and their digital platform. Please see Mr. Davis' letter here.
Well Mr. Davis is not alone. I came home last night (November 15th) to discover that I had no Cable TV. I have been waiting, not with any excitement, for months to hear from Cable Bahamas that my area was switching over to digital. I am sure everybody has experienced the Director of Marketing cutting in to regular TV feeds (this is a whole other matter) with his grand announcement that Digital is coming to an area near you. Well he surely didn't let me know that my notice would arrive with the complete shut off of my signal. I had not received a phone call or email, giving any prior warning. And if Cable Bahamas thinks that I am going to sit around and wait for a recorded voice to call, they could think again.
Now what I'm I to do? Well I did log a complaint yesterday evening (November 15th) on the Cable Bahamas website, letting them know I had no signal and providing my email address, which surely they have on file. Well today (November 16th), 24 hours later, I have not received any response or telephone call and still no TV. I guess it will be resolved on their time.
However, I came into this world without a TV and I will leave this world without one. I surely won't sit around and cry over Cable's poor customer service. And at this point, I don't have the energy to fight over having a digital box installed. By the time they do get around to me, they will give me a 5 hour span on when a technician will come by. So I will have to sit around and wait five hours to receive a service that I am paying for at this very moment. But be assured, as of November 15th I will not be paying for my TV service, until such time as Cable Bahamas can find me and find it convenient for me to have a box installed.
Hope you have had or will have better service when you "Dive into Digital."
Cable Bahamas also likes to engage in false advertisements. As none of the “value” or “premium” packages they have listed on the websited includes all the channels that they say are included. And when you call them and say where’s my channels. They act surpised to hear the website is incorrect and move on quickly to sell you additional packages (which also include channels that you won’t get unless you purchase or rent more equipement from them).
The most unsubtle con I’ve seen in a long while!
Living in Central Eleuthera we are constantly having to put up with internet one day-none the next,and so slow tha its beyond belief the Thisnext.Call the technical dept and they don’t have a clue what is going on-if your lucky they will be able to send a technician in a week.This despite the fact that the fault affects many more customers. What a joke-poor service.Changing to Batelnet -should have stayed with them in the beginning
Cable has gone down a long way.They used to be great.I guess they know they have you by the you know whats they could care less.I am sick & tired of their poor service.Your cable is down & they say, oh,a technician can get to you in two weeks !Also, whats with the Spanish speaking stations ? Mr.Burrows seems like he could care less about the Spanish stations.In my opinion, if you want Spanish stations, buy the Spanish package,they should NOT be included in the regular programing.They used to say, “we don’t go off in the rain” I got news for you cable, when it doesn’t rain you go off.Eleuthera is a lost cause.When you are in Spanish Wells & have to wait six weeks for service, you have a problem.It is my understanding that they only have ONE technician over there,what BS. We speak English here, at least a form of it.I can’t take it anymore,I’m going satellite,see ya cable.
I to am sick of cable bahams and their couldn’t care less attitude. Faults affecting several persons are always a modem fault (wrong) and why do I get Spanish speaking channels dubbed over the english. Customer service is pathetic.